Description

Veterinary Office Manager

The Pet Hospital of New Bern is a full-service veterinary medical facility. We are a non-corporate, privately owned small animal practice located in New Bern, North Carolina. Our professional and courteous staff provide the best possible medical, surgical, urgent care/emergency services  and dental care in the region for our highly-valued patients. Our team at The Pet Hospital of New Bern truly love what we do. We take the time to get to know our clients and get to know their pets, and we believe that makes all the difference.

We are seeking a office manager that is eager to drive our business to its highest potential. The right candidate will take initiative and operate the hospital with true personal commitment and interest in the hospital, staff and client/patients well-being. When you join our team as a veterinary office manager you will be in a leadership role extending courtesy and compassion to the New Bern pet community, while maintaining the highest of medical standards in the veterinary industry.

Website: https://newbernpethospital.com/

Why call New Bern Home?

New Bern is the second-oldest colonial town in North Carolina established in 1710. It was the capital of the North Carolina colonial government and is the birthplace of Pepsi-Cola.  Nestled at the confluence of two mighty rivers, New Bern boasts more than her fair share of charm, history, and opportunity. Given its picturesque setting and small town atmosphere as well as its vibrant cultural offerings, New Bern is an ideal place for families and young adults alike. 

This charming southern city is a true “Southern Surprise” offering the warm hospitality of small town life at its best combined with modern conveniences and amenities. Located 30 miles inland from the Atlantic Ocean it has a mild four-season climate, unlimited recreational opportunities, a state-of-the-art regional medical facility, great schools and countless cultural and social activities.

Notables: 37 miles to Atlantic Beach, 90 miles to Wilmington, NC,  101 miles to Raleigh, NC, 121 miles to Durham, NC

Compensation:

$45,000-75,000 dependent on work experience and certifications

We Provide the Following to Our Staff:

-  Comprehensive Benefits (health, dental, vision, 401k, HSA) 
-  Employee Assistance Program 
-  Paid Vacation, holidays and Sick Time for ALL Employees 
-  Competitive Compensation  
-  Continuing Education Allowance (applies to licensed/registered/certified roles)
-  Tuition Assistance Program for the right candidate 
-  Career Development Opportunities 
-  Quarterly bonuses pending on hospital profit
-  Additional benefits that may be available include uniform allowance, veterinary service discount, relocation allowance, and more!

Requirements

• Previous experience as a Veterinary Office or Practice Manager is required (2-5+ years)
  • While associate or higher degree is preferred, life-experiences will be considered for the right candidate. 
• Superior organizational skills to manage and maintain all administrative duties, including scheduling appointments, managing invoices, and maintaining patient records. Must have data entry experience and computer acumen
• Excellent communication skills to interact effectively with pet owners, conveying information regarding their pet’s health, treatment plans, and preventive care measures.
• Strong interpersonal skills to build and maintain positive and compassionate relationships with clients
• Manage and/or assist in implementing hospital policies, including DEA/Controlled Substances, labor laws and OSHA policies.
• Ensure  all licensing and dues are up to date, adhered to and paid on time. Assisting in inspections from licensing boards as need arises.
• Knowledge of veterinary medical terminology and procedures to communicate effectively within a veterinary setting.
• Leadership abilities to supervise office staff, ensuring they perform their tasks effectively and efficiently as part of a team. To work with other parts of the management team to provide a unified environment for both support staff and clientele.
• Customer service and problem-solving skills to address and resolve client concerns, staff issues, and operational challenges that may arise
• Understanding of basic accounting principles for managing the clinic’s inventory and keeping it current. Review best prices for all products purchased, maintain the inventory control including controlled substances. Monitor product quantities, qualities and price points. 
• Develop positive and professional relationships with hospital vendors, and seek help for products / services and equipment that are in need of return or repair / servicing.
• The ability to interview and check references for new employment candidates and make referrals to practice owner
• Ensure payroll is completed and submitted in a timely and accurate manner. 
• Assist in staff schedules, primary focus on CSRs, manage schedule disruptions, and process new employee paperwork, explain handbook policies and data entry of personnel information in secure fashion.
• Assist CPA, financial advisors, retirement account manager and other adjunct professionals by providing needed documents or information in a timely fashion.
• Oversee social media accounts, including hospital website and keep them up-to-date and  research ideas to help hospital stay relevant 
• Ability to carry 50 pounds without assistance
• Maintain a commitment to practicing the highest standard of medicine, upholding the veterinary code of ethics
• Ability to be flexible for the needs of a growing hospital, with a tentatively set schedule of 40-50 hours a week with rotating weekend responsibilities.
• A person who strives to advance his/her knowledge and skillsets while taking initiative to promote the practice philosophies and goals.